The James Club
How can I redeem my birthday gift?
Once you sign up for the James Club, you will receive a welcome email with a link to add your birthday. We will email your gift voucher annually on your birthday. For extra points, you can enter your birthday in your loyalty program account. If you h
Do my points expire?
Your points and rewards won't expire with our updated loyalty program. However, previous discount coupons that were redeemed with our old program, might have an expiration date.
How can I redeem points?
You can redeem your points in your account. You can choose between different coupons that you will get in exchange for your points.
How can I collect points?
There are multiple ways how you can collect points. Not enough yet? Refer your friends and get $5 off your next purchase.
How can I redeem points for a subscription discount?
You can redeem your loyalty points and receive $5 off your next subscription order. This coupon is only valid for one subscription order and not all subsequent orders. To redeem the voucher, log in to your loyalty account and use your points. In this
How can I use the subscription discount voucher?
Log in to your loyalty account and find the subscription voucher in your rewards. Your unique discount code will be shown, and you can copy it to use it, or directly click on Discount a Subscription. The button will lead you to your existing subscrip
Can I combine my discount coupon with other coupons?
When you redeem a coupon, you can only use one coupon for your order. You can't combine it with other coupons, such as free shipping discount codes.
Is there a minimum order value to redeem a discount coupon?
Whenever you would like to redeem a discount coupon from our loyalty program, your cart must contain a minimum value equal to the price of the product you wish to apply the discount to, plus an additional $25. For example, if you would like to use a