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The James Club

How can I redeem my birthday gift?

Once you sign up for the James Club, you will receive a welcome email with a link to add your birthday. We will email your gift voucher annually on your birthday. For extra points, you can enter your birthday in your loyalty program account. If you h

Do my points expire?

Your points will start to expire after one year. 30 days before the expiration date, you will receive an email from us as a reminder. You will enjoy the perks of the level you've reached for one year. After this year, you will have to requalify if yo

How can I redeem points?

You can redeem your points in your account. You can choose between different coupons that you will get in exchange for your points.

How can I collect points?

There are multiple ways how you can collect points. Not enough yet? Refer your friends and get $5 off your next purchase.

How does the free shipping perk work?

Once you've reached Yellow Catuai or Pink Bourbon, you will get free shipping in the United States. This includes only one-time products and no subscription products. In Yellow Catuai, you will get free shipping for every order over $25 with the disc

How can I redeem points for a subscription discount?

You can redeem your loyalty points and receive $5 off your next subscription order. This coupon is only valid for one subscription order and not all subsequent orders. To redeem the voucher, log in to your loyalty account and use your points. In this

How can I use the subscription discount voucher?

Log in to your loyalty account and find the subscription voucher in your rewards. Your unique discount code will be shown, and you can copy it to use it, or directly click on Discount a Subscription. The button will lead you to your existing subscrip