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James Coffee Customer Service

Once you sign up for <a href="https://jamescoffeeco.com/pages/loyalty" rel="noopener noreferrer" target="_blank">the James Club</a>, you will receive a welcome email with a link where you can add your birthday.We will send your gift voucher annually by email on your birthday. You won&apos;t have to redeem any points for your birthday gift.If you haven&apos;t received an email to add your birthday after signing up, please <a href="mailto:customerservice@jamescoffeeco.com">reach out</a> to us.

Once you sign up for the James Club, you will receive a welcome email with a link where you can add your birthday. We will send your gift voucher annually by email on your birthday. You won't have to redeem any points for your birthday gift. If you h

How can I redeem my birthday gift?

The James Club

Where is my coffee roasted?

What are tasting notes?

Do you ship pre-ground coffee?

How do I brew coffee?

How long is the shelf life?

How do I store your coffee?

How often do your Roaster's Choice coffees change?

Coffee

I want to sell your coffee, who do I talk to?

Can I buy bulk orders for my office?

Partnerships

What shipping methods are available for coffee?

When will my order ship?

Do you ship internationally?

What is a package protection?

How can I track my package?

How can I report a problem with my package?

Package Protection

Shipping

What is your return policy?

Returns

How do I exchange my glass with my next drink?

How do I get my deposit back?

What if I have multiple jars to return?

What if I forget my jar next time?

What if I lose my lid or koozie?

Do I have to clean it myself before returning / exchanging?

How is this safe with COVID regulations in place?

Jar Exchange

Do my points expire?

How can I redeem points?

How can I collect points?

How does the free shipping perk work?

Can I order drinks from my phone?

Online Drink Order

How can I check the balance of a gift card?

Gift Cards

What are the benefits of a subscription?

Can I make changes to my subscription?

Can I pickup my subscription order?

Can I pause my subscription?

Which subscription should I pick?

Subscriptions

Can I reschedule a class?

Classes

How can I redeem my birthday gift?Updated 2 years ago