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Didn't find the answer to your question or just want to say hello? Email us at: customerservice@jamescoffeeco.com

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Monday - Friday 08:00 AM - 03:00 PM PDT

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James Coffee Customer Service

Have a general question or just want to say hello? Chat with our customer support, browse through FAQs or reach us via email.

Where is my coffee roasted?

What are tasting notes?

Do you ship pre-ground coffee?

How do I brew coffee?

How long is the shelf life?

How do I store your coffee?

How often do your Roaster's Choice coffees change?

Coffee

I want to sell your coffee, who do I talk to?

Can I buy bulk orders for my office?

Partnerships

What shipping methods are available for coffee?

When will my order ship?

Do you ship internationally?

Shipping

How do I cancel my order?

Orders

What is your return policy?

Returns

How can I redeem my birthday gift?

Do my points expire?

How can I redeem points?

How can I collect points?

How does the free shipping perk work?

How can I redeem points for a subscription discount?

How can I use the subscription discount voucher?

The James Club

Can I order drinks from my phone?

Online Drink Order

How can I check the balance of a gift card?

Gift Cards

What are the benefits of a subscription?

Can I make changes to my subscription?

Can I pickup my subscription order?

Can I pause my subscription?

Which subscription should I pick?

How can I make an account for my subscriptions?

Subscriptions

Can I reschedule a class?

Classes

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