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Monday - Friday 08:00 AM - 03:00 PM PDT

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James Coffee Customer Service

There are multiple ways you can collect points:<ul><li>Get points with every order</li><li>Sign up for the James Club and gain 5 points as a start</li><li>Follow us on our socials - and get 5 points</li><li>Submit a product review and get 20 points</li></ul>Check out all the ways to redeem in your <a href="https://jamescoffeeco.com/pages/loyalty#smile-home">account</a>.No points will be given for gift card purchases.

There are multiple ways how you can collect points. Not enough yet? Refer your friends and get $5 off your next purchase.

How can I collect points?

The James Club

Where is my coffee roasted?

Do you ship pre-ground coffee?

How do I brew coffee?

How often do your Roaster's Choice coffees change?

Coffee

I want to sell your coffee, who do I talk to?

Partnerships

What shipping methods are available for coffee?

Shipping

How do I cancel my order?

Orders

What is your return policy?

Returns

How can I redeem my birthday gift?

Do my points expire?

How can I redeem points?

How can I redeem points for a subscription discount?

How can I use the subscription discount voucher?

Can I combine my discount coupon with other coupons?

Is there a minimum order value to redeem a discount coupon?

Can I order drinks from my phone?

Online Drink Order

How can I check the balance of a gift card?

Gift Cards

What are the benefits of a subscription?

Can I make changes to my subscription?

Can I pickup my subscription order?

Can I pause my subscription?

Which subscription should I pick?

How can I make an account for my subscriptions?

Subscriptions

How can I collect points?Updated an hour ago