Get in touch with our James Coffee Customer Service Chat.

Didn't find the answer to your question or just want to say hello? Email us at:

Send an SMS to our customer support.
Monday - Friday 08:00 AM - 03:00 PM PDT

Locations

YouTube

TikTok

Drink Order

Wholesale

Return Policy

Career

About

James Coffee Customer Service

<p>You can redeem your points in your <a href="https://jamescoffeeco.com/pages/loyalty#smile-home" rel="noopener noreferrer" target="_blank">account</a>. You can choose between different products that you will get in exchange for your points.</p>

You can redeem your points in your account. You can choose between different products that you will get in exchange for your points.

How can I redeem points?

The James Club

Where is my coffee roasted?

What are tasting notes?

Do you ship pre-ground coffee?

How do I brew coffee?

How long is the shelf life?

How do I store your coffee?

How often do your Roaster's Choice coffees change?

Coffee

I want to sell your coffee, who do I talk to?

Can I buy bulk orders for my office?

Partnerships

What shipping methods are available for coffee?

When will my order ship?

Do you ship internationally?

What is a package protection?

How can I track my package?

How can I report a problem with my package?

Package Protection

Shipping

What is your return policy?

Returns

How do I exchange my glass with my next drink?

How do I get my deposit back?

What if I have multiple jars to return?

What if I forget my jar next time?

What if I lose my lid or koozie?

Do I have to clean it myself before returning / exchanging?

How is this safe with COVID regulations in place?

Jar Exchange

How can I redeem my birthday gift?

Do my points expire?

How can I collect points?

How does the free shipping perk work?

Can I order drinks from my phone?

Online Drink Order

How can I check the balance of a gift card?

Gift Cards

What are the benefits of a subscription?

Can I make changes to my subscription?

Can I pickup my subscription order?

Can I pause my subscription?

Which subscription should I pick?

Subscriptions

Can I reschedule a class?

Classes

How can I redeem points?Updated 2 years ago