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Monday - Friday 08:00 AM - 03:00 PM PDT

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James Coffee Customer Service

<p>You can redeem your points in your <a href="https://jamescoffeeco.com/pages/loyalty#smile-home" rel="noopener noreferrer" target="_blank">account</a>. You can choose between different coupons that you will get in exchange for your points.</p>

You can redeem your points in your account. You can choose between different coupons that you will get in exchange for your points.

How can I redeem points?

The James Club

Where is my coffee roasted?

What are tasting notes?

Do you ship pre-ground coffee?

How do I brew coffee?

How long is the shelf life?

How do I store your coffee?

How often do your Roaster's Choice coffees change?

Coffee

I want to sell your coffee, who do I talk to?

Can I buy bulk orders for my office?

Partnerships

What shipping methods are available for coffee?

When will my order ship?

Do you ship internationally?

Shipping

How do I cancel my order?

Orders

What is your return policy?

Returns

How can I redeem my birthday gift?

Do my points expire?

How can I collect points?

How does the free shipping perk work?

How can I redeem points for a subscription discount?

How can I use the subscription discount voucher?

Can I order drinks from my phone?

Online Drink Order

How can I check the balance of a gift card?

Gift Cards

What are the benefits of a subscription?

Can I make changes to my subscription?

Can I pickup my subscription order?

Can I pause my subscription?

Which subscription should I pick?

How can I make an account for my subscriptions?

Subscriptions

Can I reschedule a class?

Classes

How can I redeem points?Updated a month ago