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Package Protection

What is a package protection?

With a package protection, your package is fully protected in case it gets lost, damaged or stolen. When checking out, you can add package protection by Route to your order. Route automatically connects to your order, so you can track packages and re

How can I track my package?

You can track your package in the Route app to see all your orders and where they are in transit. You can download Route on iOS or Android.

How can I report a problem with my package?

Please resolve shipping problems directly on Route. Route only refunds the cost of the ordered items once the claim is approved. Shipping costs, taxes, customs and premium costs are not included.