What is your return policy?Updated 3 months ago

We can’t accept returns on coffee due to its perishable nature. However, we really want you to be happy with your purchase. If you have any issues with your coffee, or if there are errors in your order, please process your return here within one week of receiving your order. We’re happy to help you find something you’ll love. Alternatively, you can contact us at [email protected].

We’ll gladly accept returns or exchanges on defective or unused items. If your gear is faulty, we certainly want to make it right. On the other side of the coin, we can’t accept returns on used gear that is in working order. Please be sure all gear (non-coffee) items are returned or exchanged within 30 days of the purchase date. Items purchased online can only be returned through the mail. We are not able to accept returns at our cafe locations. We do not offer exchanges for coffee gear, however, refunds can be applied to future orders.

You can email your order number, name, the reason for return, and the item and quantity you wish to return to [email protected]. We will contact you with information on how your return will be processed. We deduct $9.99 for shipping label costs and restocking on returns, from the total product refund. 

Please note that the jewelry is an exception and is a final sale! The jewelry is made to order and unfortunately, we cannot accept returns.

All Sales items are final sale.