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James Coffee Customer Service

<p><span id="isPasted" style="color: rgb(93, 93, 96); font-family: &quot;Neuzeit Office&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">The tasting notes that you&#x2019;ll find on our website and on our packaging are what we taste when we brew and drink the coffee. It is a way to describe nuances in each coffee, like brightness, sweetness, and body.</span></p>

The tasting notes that you’ll find on our website and on our packaging are what we taste when we brew and drink the coffee. It is a way to describe nuances in each coffee, like brightness, sweetness, and body.

What are tasting notes?

Coffee

Where is my coffee roasted?

Do you ship pre-ground coffee?

How do I brew coffee?

How long is the shelf life?

How do I store your coffee?

How often do your Roaster's Choice coffees change?

I want to sell your coffee, who do I talk to?

Can I buy bulk orders for my office?

Partnerships

What shipping methods are available for coffee?

When will my order ship?

Do you ship internationally?

What is a package protection?

How can I track my package?

How can I report a problem with my package?

Package Protection

Shipping

What is your return policy?

Returns

How do I exchange my glass with my next drink?

How do I get my deposit back?

What if I have multiple jars to return?

What if I forget my jar next time?

What if I lose my lid or koozie?

Do I have to clean it myself before returning / exchanging?

How is this safe with COVID regulations in place?

Jar Exchange

How can I redeem my birthday gift?

Do my points expire?

How can I redeem points?

How can I collect points?

How does the free shipping perk work?

The James Club

Can I order drinks from my phone?

Online Drink Order

How can I check the balance of a gift card?

Gift Cards

What are the benefits of a subscription?

Can I make changes to my subscription?

Can I pickup my subscription order?

Can I pause my subscription?

Which subscription should I pick?

Subscriptions

Can I reschedule a class?

Classes

What are tasting notes?Updated 2 years ago