Get in touch with our James Coffee Customer Service Chat.

Didn't find the answer to your question or just want to say hello? Email us at:

Send an SMS to our customer support.
Monday - Friday 08:00 AM - 03:00 PM PDT

Locations

YouTube

TikTok

Drink Order

Wholesale

Return Policy

Career

About

James Coffee Customer Service

<p id="isPasted" style="margin: 0px 0px 1em; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 400; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: &quot;Neuzeit Office&quot;, sans-serif; vertical-align: baseline; color: rgb(93, 93, 96); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">There are infinite ways to brew coffee! Depending on your taste preferences, some <a href="https://jamescoffeeco.com/pages/brewing-techniques" rel="noopener noreferrer" target="_blank">brewing methods</a> will resonate more with you than others.</p>

There are infinite ways to brew coffee! Depending on your taste preferences, some brewing methods will resonate more with you than others.

How do I brew coffee?

Coffee

Where is my coffee roasted?

What are tasting notes?

Do you ship pre-ground coffee?

How long is the shelf life?

How do I store your coffee?

How often do your Roaster's Choice coffees change?

I want to sell your coffee, who do I talk to?

Can I buy bulk orders for my office?

Partnerships

What shipping methods are available for coffee?

When will my order ship?

Do you ship internationally?

What is a package protection?

How can I track my package?

How can I report a problem with my package?

Package Protection

Shipping

What is your return policy?

Returns

How do I exchange my glass with my next drink?

How do I get my deposit back?

What if I have multiple jars to return?

What if I forget my jar next time?

What if I lose my lid or koozie?

Do I have to clean it myself before returning / exchanging?

How is this safe with COVID regulations in place?

Jar Exchange

How can I redeem my birthday gift?

Do my points expire?

How can I redeem points?

How can I collect points?

How does the free shipping perk work?

The James Club

Can I order drinks from my phone?

Online Drink Order

How can I check the balance of a gift card?

Gift Cards

What are the benefits of a subscription?

Can I make changes to my subscription?

Can I pickup my subscription order?

Can I pause my subscription?

Which subscription should I pick?

Subscriptions

Can I reschedule a class?

Classes

How do I brew coffee?Updated 2 years ago