Get in touch with our James Coffee Customer Service Chat.

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Monday - Friday 08:00 AM - 03:00 PM PDT

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James Coffee Customer Service

<p><span style="background-color: initial; font-size: 16px;">If you already have an account with us, you can&#xA0;</span><span style="font-size: 16px;"><a href="https://jamescoffeeco.com/account/login" target="_blank" style="font-size: 16px;">log into</a></span><span style="background-color: initial; font-size: 16px;">&#xA0;your subscriptions with the same James Coffee account on the website</span><span style="font-size: 16px;">.</span></p><p>If you don&apos;t have an account yet, you can request an invite by following the steps in the video.</p><div style="position: relative; padding-bottom: 56.25%; height: 0;"><iframe src="https://www.loom.com/embed/d658af69f813470687c50664f2b2907a?sid=9a87cc77-9169-47c1-a219-9a5552f3e073" frameborder="0" webkitallowfullscreen mozallowfullscreen allowfullscreen style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"></iframe></div>

If you already have an account with us, you can log into your subscriptions with the same James Coffee account on the website. If you don't have an account yet, you can request an invite by following the steps in the video.

How can I make an account for my subscriptions?

Subscriptions

Where is my coffee roasted?

What are tasting notes?

Do you ship pre-ground coffee?

How do I brew coffee?

How long is the shelf life?

How do I store your coffee?

How often do your Roaster's Choice coffees change?

Coffee

I want to sell your coffee, who do I talk to?

Can I buy bulk orders for my office?

Partnerships

What shipping methods are available for coffee?

When will my order ship?

Do you ship internationally?

Shipping

How do I cancel my order?

Orders

What is your return policy?

Returns

How can I redeem my birthday gift?

Do my points expire?

How can I redeem points?

How can I collect points?

How does the free shipping perk work?

How can I redeem points for a subscription discount?

How can I use the subscription discount voucher?

The James Club

Can I order drinks from my phone?

Online Drink Order

How can I check the balance of a gift card?

Gift Cards

What are the benefits of a subscription?

Can I make changes to my subscription?

Can I pickup my subscription order?

Can I pause my subscription?

Which subscription should I pick?

Can I reschedule a class?

Classes

How can I make an account for my subscriptions?Updated 11 days ago