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James Coffee Customer Service

<p>Yes, you can pause anytime and start whenever you would like to receive our coffee.</p>

Yes, you can pause anytime and start whenever you would like to receive our coffee.

Can I pause my subscription?

Subscriptions

Where is my coffee roasted?

What are tasting notes?

Do you ship pre-ground coffee?

How do I brew coffee?

How long is the shelf life?

How do I store your coffee?

How often do your Roaster's Choice coffees change?

Coffee

I want to sell your coffee, who do I talk to?

Can I buy bulk orders for my office?

Partnerships

What shipping methods are available for coffee?

When will my order ship?

Do you ship internationally?

What is a package protection?

How can I track my package?

How can I report a problem with my package?

Package Protection

Shipping

What is your return policy?

Returns

How do I exchange my glass with my next drink?

How do I get my deposit back?

What if I have multiple jars to return?

What if I forget my jar next time?

What if I lose my lid or koozie?

Do I have to clean it myself before returning / exchanging?

How is this safe with COVID regulations in place?

Jar Exchange

How can I redeem my birthday gift?

Do my points expire?

How can I redeem points?

How can I collect points?

How does the free shipping perk work?

The James Club

Can I order drinks from my phone?

Online Drink Order

How can I check the balance of a gift card?

Gift Cards

What are the benefits of a subscription?

Can I make changes to my subscription?

Can I pickup my subscription order?

Which subscription should I pick?

Can I reschedule a class?

Classes

Can I pause my subscription?Updated 10 months ago