Locations

YouTube

TikTok

Drink Order

Wholesale

Return Policy

Career

About

James Coffee Customer Service

<p>Of course! We want your coffee subscription to fit your lifestyle, not the other way around. You have the flexibility to change your coffee or shipment frequency at any time. You can skip an order or cancel anytime.</p>

Of course! We want your coffee subscription to fit your lifestyle, not the other way around. You have the flexibility to change your coffee or shipment frequency at any time. You can skip an order or cancel anytime.

Can I make changes to my subscription?

Subscriptions

Where is my coffee roasted?

What are tasting notes?

Do you ship pre-ground coffee?

How do I brew coffee?

How long is the shelf life?

How do I store your coffee?

How often do your Roaster's Choice coffees change?

Coffee

I want to sell your coffee, who do I talk to?

Can I buy bulk orders for my office?

Partnerships

What shipping methods are available for coffee?

When will my order ship?

Do you ship internationally?

Shipping

What is your return policy?

Returns

How do I exchange my glass with my next drink?

How do I get my deposit back?

What if I have multiple jars to return?

What if I forget my jar next time?

What if I lose my lid or koozie?

Do I have to clean it myself before returning / exchanging?

How is this safe with COVID regulations in place?

Jar Exchange

How can I redeem my birthday gift?

Do my points expire?

How can I redeem points?

How can I collect points?

How does the free shipping perk work?

The James Club

Can I order drinks from my phone?

Online Drink Order

How can I check the balance of a gift card?

Gift Cards

What are the benefits of a subscription?

Can I pickup my subscription order?

Can I pause my subscription?

Which subscription should I pick?

Can I reschedule a class?

Classes

Can I make changes to my subscription?Updated a year ago